Frequently Asked Questions
We know many of our customers have specific questions for us about our professional maid services. Here are a few of the frequently asked questions we normally come across at Get Smart Cleaning Service.
General Questions
We can come to the job site or we can do virtual tour of the house.
No, we charge you based on the time we spent on the job.
Not necessary, we can do virtual tour of the house. We will send you a list of services we provide and if there is any specific request or instructions pertaining to cleaning of your house. Let us know and we will gladly add them. In a case like this, the estimate may be different when we get to the site depending on the amount of work to be done but we will let the customer know and get the permission in case the customer is not at home when we get there. Also, we may request a partial payment before we come over which is refundable if we did not do the cleaning. There is a $45 cancellation fee if the office is not given 24-hour cancellation notice
Yes, we provide the equipment and general cleaning supplies necessary for the job.
We back our cleaning with 100% customer satisfaction but if it is otherwise the customer has 24 hours to call the office and we will gladly send a crew back to re clean.
Scheduling Questions
It depends of the time and season.
No, It depends on how comfortable the customer feels with us
Yes. However, If there is a delay we will notify the customer accordingly.
Cleaning Questions
Please visit our webpage to see detailed list
Yes, we provide general supplies necessary for cleaning.
We offer a wide range of services Regular maintenance cleaning, deep cleaning, spring cleaning, after construction, move in/ move out and occasional cleaning. Please visit our services page to view more
Two to Three cleaners is sent to your home.
Absolutely Yes. Our cleaners go through a screening process that include background checks, reference checks and in-person interviews.