Terms of Service
* This is not a contract but service terms expected by Get Smart, Inc.
Pricing and Payment
For the initial cleaning Get Smart charges an hourly rate. After the first hour of cleaning, additional minutes are rounded up to the next hour. After the initial cleaning, there will be a set fee for each cleaning depending on the frequency of service-weekly, bi-weekly, monthly or occasionally. On the day of service, a check made payable to Get Smart Inc. should be left in an envelope addressed to Get Smart Inc.
There is a service charge of $25.00 if a check is returned unpaid. Full payment must be made immediately after notice is provided of a returned check. If a check is returned unpaid a second time, Get Smart will only accept cash.
Skipped Cleaning and Lock Outs
There is no charge for skipped cleaning service as long as Get Smart is provided a 48 hour notice. If notice is not provided and the crew arrives for scheduled cleaning you will be charged a $45.00 service fee. A $45.00 fee will be charged for lock outs.
Get Smart Inc will provide all basic cleaning solutions and equipment that are needed to clean you home including vacuums. Any cleaning agents or supplies you would prefer to use should be left out with the check. Our employees are covered by workers compensation and are fully insured and bonded. We accept total responsibility for any injury sustained by a Get Smart employee while servicing your home.
Get Smart Inc is responsible for damages to your property if damages are a direct result of cleaning service. Get Smart Inc may either purchase the same item, or an equivalent item if the exact item is not obtainable. Get Smart Inc does require you to inform us of any items that require special attention or care due to its fragile state. For example, items that are already damaged, but have been glued or somehow repaired (broken chair leg, vases, loose tiles in bathroom etc.)
You must secure pets before the cleaning crew arrives to clean your home.
If you are not satisfied with the quality of service provided by Get Smart Inc, please contact the office within 24 hours and the cleaning crew will be dispatched to resolve the issues.